Terms And Conditions
Ferry Operator Terms
All ferry transportation services are operated by Langkawi Ferry Line Ventures Sdn. Bhd. Passengers are required to read and agree to the official Ferry Operator’s Terms & Conditions before travelling.
Official Ferry Operator Terms & Conditions
https://www.langkawiferryline.com/
CCL acts only as the booking platform and ticketing agent. All operational matters including boarding, check-in, baggage, safety requirements, schedules, delays, cancellations and carriage are governed by the Ferry Operator’s Terms of Carriage.
1. Scope Of These Terms
1.1 These Ferry Ticket Terms and Conditions (“Ferry Terms”) apply to all ferry tickets booked or purchased through the Website, Mobile Application or any other official booking channel operated by Cuti Cuti Langkawi Sdn. Bhd. (“CCL”).
1.2 These Ferry Terms shall be read together with:
(a) the CCL Website Terms of Use;
(b) the CCL Booking Terms and Conditions;
(c) the CFAR Terms and Conditions, where CFAR has been purchased; and
(d) any applicable operational and carriage requirements governing the relevant ferry service.
1.3 These Ferry Terms govern matters specifically relating to the booking, issuance and use of ferry tickets booked through CCL.
1.4 In the event of any inconsistency concerning a matter specifically relating to ferry tickets, these Ferry Terms shall prevail to the extent of such inconsistency.
2. Role Of Ccl And The Ferry Operator
2.1 CCL provides ferry ticket booking and ticket issuance services for ferry services made available through the CCL platform.
2.2 The actual sea transportation service is provided and operated by the relevant ferry operator (“Ferry Operator”).
2.3 CCL does not own, control or operate any ferry vessel and shall not be responsible for vessel operations, port operations or operational decisions made by the Ferry Operator or any relevant authority.
2.4 Passengers shall comply with all lawful safety and operational instructions issued by the Ferry Operator, terminal personnel or any relevant authority.
3. Ferry Ticket Bookings
3.1 All ferry ticket Bookings are subject to seat availability at the time the Booking is processed.
3.2 Before completing a Booking, the Customer shall ensure that all travel details are correct, including:
(a) departure port;
(b) destination;
(c) travel date;
(d) departure time;
(e) number and category of Passengers; and
(f) Passenger information.
3.3 A Booking shall only be deemed confirmed once full payment has been successfully received and CCL has issued a Booking Confirmation or electronic ticket (“E-Ticket”).
3.4 The Customer shall review the Booking Confirmation or E-Ticket immediately upon receipt and promptly notify CCL of any apparent error.
4. Passenger Information And Travel Documents
4.1 The Customer shall provide complete and accurate Passenger information as required during the Booking process.
4.2 Passenger information shall correspond with a valid identification or travel document.
4.3 Passengers are responsible for obtaining, carrying and presenting all documents required for travel, including MyKad, passports, visas, permits or any other documents required by the relevant authorities.
4.4 CCL shall not be responsible for any loss or cost arising from documents that are incomplete, invalid, expired or inconsistent with the Booking information.
4.5 Any request to change Passenger information after a Booking has been confirmed shall be subject to Clause 6.
5. Ferry Ticket Amendments
5.1 Any ticket amendment is subject to seat availability and the conditions set out in this Clause.
Any ticket amendment is subject to seat availability and the conditions set out in this Clause.
5.2 Change of Travel Date or Time
A request to change the travel date or departure time must be submitted at least forty-eight (48) hours before the scheduled departure time.
The applicable amendment fee must be paid in full before the amendment can be processed or confirmed. Both the amendment request and full payment of the applicable amendment fee must be received by CCL at least forty-eight (48) hours before the scheduled departure time.
Requests or payments received after this deadline shall not be accepted, and the amendment request may be rejected without further notice.
5.3 Amendment Fee
Each approved amendment shall be subject to an amendment fee equivalent to fifty per cent (50%) of the original ticket price.
Any applicable fare difference or additional charges shall also be paid before the amendment is confirmed.
5.4 Change of Passenger Information
A request to change a Passenger’s name, identification number, passport number, or other passenger information must be submitted at least forty-eight (48) hours before the scheduled departure time.
For round-trip bookings, any change of passenger information must be made for both the outbound and return journeys.
An amendment fee equivalent to fifty per cent (50%) of the original ticket fare shall apply. The amendment request and full payment of the applicable amendment fee must be completed at least forty-eight (48) hours before the scheduled departure time. Requests or payments received after this deadline shall not be accepted.
5.5 Return Tickets
For return tickets issued under the same Booking ID, any change to Passenger information shall apply to both the outbound and return journeys.
Changes to Passenger information for one journey only are not permitted.
5.6 Route Changes
The departure port, destination or travel route cannot be changed once payment has been successfully completed.
5.7 Partial Amendments
Amendments may only be made to the entire Booking. Requests to amend the details of only some Passengers within the same Booking shall not be accepted.
5.8 Open Tickets
A confirmed ticket cannot be converted into an Open Ticket or a ticket without a specified travel date and departure time.
5.9 Confirmation of Amendment
An amendment shall only take effect once:
(a) the amendment has been approved by CCL;
(b) all applicable charges have been successfully paid; and
(c) an updated Booking Confirmation or E-Ticket has been issued.
6. Cancellations And Refunds
6.1 Unless otherwise stated, all confirmed ferry tickets are non-cancellable and non-refundable once payment has been successfully completed.
6.2 A change of travel plans, change of mind, missed departure or failure to comply with boarding requirements shall not entitle the Customer to a refund.
6.3 An unused ticket shall not automatically qualify for a refund.
6.4 Where any journey under a return ticket has been used, the remaining unused journey shall not be eligible for a refund unless expressly approved under the applicable terms.
6.5 Where CFAR has been purchased and confirmed for an eligible Booking, any cancellation and refund request shall be subject to the CCL CFAR Terms and Conditions.
6.6 Where a ferry service is cancelled, any available alternative travel arrangement, rescheduling or refund shall be determined based on the operational circumstances and arrangements applicable to the affected journey
7. Check-In And Reporting Time
7.1 Passengers shall arrive at the designated ferry terminal and complete the check-in process within the time specified in the E-Ticket, Booking Confirmation or applicable travel instructions.
7.2 Unless otherwise stated, Passengers are advised to arrive and report at the ferry terminal at least sixty (60) minutes before the scheduled departure time.
7.3 A Passenger who fails to complete the check-in process within the specified time may be refused boarding without any refund or compensation.
7.4 Passengers shall present the required ticket, QR code and identification documents during check-in.
8. Relationship With Other Ccl Terms
8.1 The CCL Website Terms of Use govern access to and use of CCL’s online platforms.
8.2 The CCL Booking Terms and Conditions govern general matters relating to Bookings, payments, confirmations and refund administration.
8.3 These Ferry Terms govern matters specifically relating to ferry tickets and ferry travel.
8.4 Where CFAR has been purchased and confirmed, the CFAR Terms and Conditions shall apply only to the cancellation and refund rights expressly provided under CFAR.
9. Amendments To These Ferry Terms
9.1 CCL may amend these Ferry Terms from time to time.
9.2 Unless otherwise required by applicable law or necessary for immediate safety or compliance purposes, any amendment shall not retrospectively alter the confirmed terms applicable to an existing Booking.
9.3 The latest version of these Ferry Terms published by CCL shall apply to Bookings made on or after the effective date of that version.
10. Governing Law & Dispute Resolution
10.1 These Terms shall be governed by the laws of Malaysia.
10.2 The Parties shall first attempt to resolve any dispute through good faith negotiations.
10.3 If the dispute remains unresolved, either Party may refer the matter to any court or tribunal of competent jurisdiction in Malaysia.
11. Electronic Acceptance
By completing a ferry ticket Booking, the Customer acknowledges that the Customer has read, understood and agreed to be bound by these Ferry Terms and any other applicable CCL terms.
A Customer making a Booking on behalf of other Passengers is responsible for ensuring that such Passengers are informed of the applicable travel conditions.
12. Contact Us
Any enquiry or request relating to a ferry ticket Booking shall be submitted through CCL’s official Customer Support channels.
Cuti Cuti Langkawi Sdn. Bhd.
Website: Cuti Cuti Langkawi
Email: support@cuticutilangkawi.com