Terms And Conditions
1. Introduction
Welcome to the website operated by Cuti Cuti Langkawi Sdn. Bhd. (“CCL”, “Company”, “we”, “our” or “us”).
These Website Terms of Use (“Terms”) govern your access to and use of our website, mobile applications (where applicable), digital platforms and any online services made available by CCL (collectively referred to as the “Website”).
By accessing or using the Website, creating an account, browsing any content, or using any services made available through the Website, you acknowledge that you have read, understood and agreed to be legally bound by these Terms.
If you do not agree with these Terms, you must immediately discontinue your access to and use of the Website.
These Terms govern only the use of the Website and the general use of CCL’s online platform. Product-specific bookings may be subject to additional terms and conditions, including but not limited to:
- Booking Terms & Conditions;
- Ferry Ticket Terms & Conditions;
- Attraction Ticket Terms & Conditions;
- Cancel For Any Reason (CFAR) Terms & Conditions; and
- Applicable Supplier Terms & Conditions.
Such additional terms shall form part of the contract applicable to the relevant booking where appropriate.
2. Definitions
Unless the context otherwise requires, the following terms shall have the meanings assigned to them below.
“Account” means a registered user account created to access certain features of the Website.
“Booking” means any reservation, purchase or transaction made through the Website.
“Booking Confirmation” means the electronic confirmation, voucher, QR code, ticket or confirmation email issued by CCL after a successful booking.
“Content” means all text, graphics, images, logos, trademarks, software, databases, videos, audio, designs, layouts and other materials published on the Website.
“Customer”, “User”, “you” or “your” means any individual or legal entity accessing or using the Website.
“Services” means the online booking platform and all services made available by CCL through the Website.
“Supplier” means any independent third-party operator, merchant, service provider or business whose products or services are offered through the Website.
“Website” means the official website, mobile application and any other online platform owned or operated by CCL.
3. Acceptance of Terms
3.1 These Terms constitute a legally binding agreement between you and CCL.
3.2 By accessing or using the Website, you acknowledge and agree that you are legally bound by these Terms.
3.3 Where you access or use the Website on behalf of another individual or organisation, you represent and warrant that you have the authority to bind that individual or organisation to these Terms.
3.4 If you do not agree to these Terms, you must immediately discontinue your use of the Website.
3.5 Your continued use of the Website following any amendment to these Terms shall constitute your acceptance of the revised Terms.
4. Amendments to These Terms
CCL reserves the right to amend, modify, replace or update these Terms at any time without prior notice.
Any amendment shall become effective immediately upon publication on the Website unless otherwise specified.
You are responsible for reviewing these Terms periodically to ensure that you remain informed of any updates.
5. Eligibility
To use the Website, you represent and warrant that:
(a) you are at least eighteen (18) years of age or have obtained the consent of your parent or legal guardian;
(b) you have the legal capacity to enter into binding agreements;
(c) all information provided by you is accurate, complete and current; and
(d) your use of the Website complies with all applicable laws and regulations.
CCL reserves the right to refuse access to any person who does not satisfy these eligibility requirements.
6. User Accounts
6.1 Account Registration
Certain features of the Website may require you to create and maintain a registered Account.
When registering an Account, you agree to provide complete, accurate and up-to-date information and to promptly update such information whenever necessary.
6.2 Account Security
You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password.
You shall be responsible for all activities conducted through your Account, whether authorised by you or otherwise, unless such activities result solely from CCL’s negligence or wilful misconduct.
6.3 Unauthorised Access
You must immediately notify CCL upon becoming aware of any unauthorised access to, or use of, your Account or any other security breach.
CCL reserves the right to suspend or terminate any Account where unauthorised access, fraudulent activity or misuse is suspected.
6.4 Account Suspension
CCL may suspend, restrict or terminate your Account where:
(a) false or misleading information has been provided;
(b) these Terms have been breached;
(c) fraudulent or unlawful activities are suspected;
(d) such action is necessary to protect the Website, CCL, its Customers or Suppliers; or
(e) CCL is required to do so under applicable law.
7. Scope Of Services
7.1 General
CCL operates an online platform that enables Customers to browse, compare and book travel-related products and services made available by CCL and independent Suppliers.
Depending on availability, the Website may offer products and services including, but not limited to:
- ferry ticket bookings;
- attraction tickets;
- tours and travel experiences;
- accommodation;
- transportation services;
- travel packages; and
- other travel-related products and services introduced from time to time.
7.2 Nature of Services
Unless expressly stated otherwise, CCL acts as an intermediary facilitating bookings between Customers and independent Suppliers.
CCL does not own, operate or control the products or services provided by independent Suppliers and shall not be responsible for the operation or performance of such services except where expressly stated.
Additional terms and conditions may apply to specific products or services and shall form part of the applicable Booking Contract.
8. Supplier Services
Certain products and services available through the Website are supplied by independent third-party Suppliers.
Each Supplier is solely responsible for:
(a) providing the booked products or services;
(b) complying with applicable laws and regulatory requirements;
(c) maintaining all necessary licences, permits and approvals;
(d) ensuring the quality, safety and suitability of its products and services; and
(e) complying with its own operational policies and procedures.
Customers acknowledge that each Booking may also be subject to the relevant Supplier’s own terms and conditions, operational requirements and policies.
Where a Supplier’s operational requirements relate to safety, admission, participation or service delivery, Customers agree to comply with such requirements.
Except as required by applicable law, CCL shall not be liable for any act, omission, delay, cancellation, interruption or other operational decision made by an independent Supplier.
9. Website Access
9.1 Availability
CCL will use reasonable efforts to maintain the availability of the Website.
However, CCL does not warrant that the Website will be continuously available, uninterrupted, secure or free from errors.
9.2 Maintenance
CCL may suspend or restrict access to all or part of the Website at any time for:
- scheduled maintenance;
- emergency maintenance;
- software upgrades;
- security enhancements;
- system failures; or
- circumstances beyond CCL’s reasonable control.
CCL shall not be liable for any loss or inconvenience arising from such temporary suspension.
9.3 Changes to the Website
CCL reserves the right to modify, update, replace, suspend or discontinue any feature, functionality or content of the Website at any time without prior notice.
10. Acceptable Use
By accessing or using the Website, you agree that you shall:
(a) use the Website only for lawful purposes;
(b) comply with all applicable laws and regulations;
(c) provide accurate and truthful information;
(d) respect the rights of CCL, Suppliers and other users;
(e) use the Website only for genuine enquiries and legitimate Bookings; and
(f) comply with these Terms and any applicable policies published by CCL from time to time.
You must not use the Website in any manner that may interfere with its operation, compromise its security or adversely affect other users.
11. Prohibited Activities
You must not use the Website in any manner that is unlawful, fraudulent or inconsistent with these Terms.
Without limitation, you must not:
(a) submit false, misleading or incomplete information;
(b) create multiple Accounts for fraudulent or abusive purposes;
(c) make speculative, fictitious or fraudulent Bookings;
(d) interfere with or disrupt the operation, security or functionality of the Website;
(e) introduce any virus, malware, ransomware, spyware or other malicious code;
(f) gain or attempt to gain unauthorised access to any part of the Website, its servers or related systems;
(g) use automated software, bots, scripts or data extraction tools without CCL’s prior written consent;
(h) copy, reproduce or commercially exploit any part of the Website except as expressly permitted by law or by CCL;
(i) impersonate any person or entity or falsely represent any affiliation with another person or organisation; or
(j) engage in any activity that may damage the reputation, operations or legitimate interests of CCL.
CCL reserves the right to take any action it considers appropriate, including restricting access to the Website, suspending an Account or reporting the matter to the relevant authorities where unlawful conduct is suspected.
12. Intellectual Property Rights
12.1 Ownership
All intellectual property rights in the Website and its Content, including all copyrights, trademarks, service marks, logos, designs, software, databases, graphics, text, photographs, videos and other proprietary materials, are owned by or licensed to CCL unless otherwise stated.
Nothing in these Terms transfers any ownership rights to you.
12.2 Permitted Use
Subject to these Terms, CCL grants you a limited, non-exclusive, revocable and non-transferable licence to access and use the Website solely for your personal and non-commercial purposes.
12.3 Restrictions
Except with CCL’s prior written consent or where permitted by applicable law, you must not:
- reproduce or copy any Content;
- modify or adapt any Content;
- distribute or publish any Content;
- remove proprietary notices;
- create derivative works;
- commercially exploit any part of the Website.
13. Third-Party Websites
The Website may contain links to websites, applications or services operated by third parties.
Such links are provided solely for your convenience and do not constitute any endorsement, recommendation or approval by CCL.
Your access to any third-party website is entirely at your own discretion and subject to the terms and privacy policies of the relevant third party.
14. Electronic Communications
By using the Website or creating an Account, you consent to receive communications from CCL electronically, including by email, SMS, in-app notification or other electronic means.
Communications relating to your Account, Bookings, operational updates or amendments to these Terms may be delivered electronically and shall be deemed received when transmitted to your registered contact details.
You are responsible for ensuring that your contact information remains accurate and up to date.
15. Disclaimer
The Website and its Content are provided on an “as is” and “as available” basis.
While CCL uses reasonable efforts to maintain the accuracy of information published on the Website, CCL does not warrant that:
(a) the Website will be uninterrupted or error-free;
(b) all information will always be complete, accurate or current;
(c) defects will be corrected immediately; or
(d) the Website will always be free from security vulnerabilities or other harmful components.
Nothing in this Clause excludes any warranty or guarantee that cannot be excluded under applicable law.
16. Limitation Of Liability
To the fullest extent permitted by applicable law, CCL shall not be liable for any indirect, incidental, consequential, special or punitive loss or damage arising from or in connection with:
(a) your access to or use of the Website;
(b) your inability to access the Website;
(c) any interruption, suspension or discontinuation of the Website; or
(d) reliance on information made available through the Website.
Where liability cannot be excluded by law, CCL’s aggregate liability shall not exceed the amount paid directly to CCL for the relevant transaction giving rise to the claim.
17. Indemnity
You agree to indemnify and hold harmless CCL, its directors, officers, employees and authorised representatives against any claim, loss, liability, cost or expense (including reasonable legal fees) arising from:
(a) your breach of these Terms;
(b) your misuse of the Website;
(c) your violation of any applicable law; or
(d) your infringement of the rights of any third party.
18. Suspension And Termination
18.1 Suspension of Access
CCL may, at its sole discretion, suspend, restrict or terminate your access to the Website or any part of the Services where it reasonably believes that:
(a) you have breached these Terms;
(b) your Account has been used for unlawful, fraudulent or unauthorised activities;
(c) your continued access may compromise the security, integrity or proper operation of the Website; or
(d) such action is required to comply with applicable law or a lawful request from a competent authority.
Where reasonably practicable, CCL may notify you of the suspension. However, prior notice is not required where immediate action is necessary to protect CCL, its Customers, Suppliers or the Website.
18.2 Effect of Termination
Upon suspension or termination:
(a) your right to access or use the affected Account or Services shall immediately cease;
(b) any rights or obligations accrued prior to the date of suspension or termination shall remain unaffected; and
(c) provisions intended by their nature to survive termination shall continue in full force and effect.
19. Governing Law And Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Malaysia.
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
Nothing in this Clause prevents CCL from seeking interim or injunctive relief from any court of competent jurisdiction where such relief is necessary to protect its legal rights or intellectual property.
20. General Provisions
20.1 Entire Agreement
These Terms constitute the entire agreement between you and CCL in relation to your access to and use of the Website.
They supersede all previous communications, representations or understandings relating to the same subject matter.
20.2 Severability
If any provision of these Terms is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.
The invalid provision shall, where possible, be interpreted or modified to achieve its intended commercial purpose without affecting the validity of the remaining provisions.
20.3 Waiver
A failure or delay by CCL in exercising any right or remedy under these Terms shall not constitute a waiver of that right or remedy.
Any waiver shall only be effective if made in writing by an authorised representative of CCL.
20.4 Assignment
You may not assign, transfer or otherwise deal with any of your rights or obligations under these Terms without CCL’s prior written consent.
CCL may assign or transfer its rights and obligations under these Terms as part of a merger, acquisition, corporate restructuring or sale of its business.
20.5 Relationship of the Parties
Nothing contained in these Terms shall be construed as creating any partnership, joint venture, employment, agency or fiduciary relationship between you and CCL.
20.6 Force Majeure
CCL shall not be responsible for any failure or delay in making the Website available where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, acts of government, war, civil unrest, labour disputes, interruption of utilities, cyber incidents or failures of telecommunications networks.
20.7 Language
These Terms may be made available in multiple languages for convenience.
In the event of any inconsistency between the English version and any translated version, the English version shall prevail.
21. Contact Information
Any questions regarding these Terms or the Website may be directed to CCL through the official contact details published on the Website.
Cuti Cuti Langkawi Sdn. Bhd.
Website: www.cuticutilangkawi.com
Email: support@cuticutilangkawi.com
Business Hours: As published on the Website.
22. Electronic Acceptance
By accessing or using the Website, creating an Account or using any feature or functionality made available through the Website, you acknowledge that you have read, understood and agreed to be legally bound by these Terms.
Where your acceptance is recorded electronically, such acceptance shall have the same legal effect as a handwritten signature to the extent permitted by applicable law.
1. Purpose And Application
These Booking Terms & Conditions (“Booking Terms”) govern all Bookings made through the CCL Website, mobile application or any other authorised booking channel operated by CCL.
These Booking Terms apply in addition to the Website Terms of Use and shall form part of the contract between you and CCL in relation to your Booking.
Additional Product-Specific Terms may apply depending on the product or service booked.
2. Booking Process
2.1 Booking Request
A Booking is deemed to have been submitted when you complete the required booking information and successfully submit your order through an authorised CCL booking channel.
Submission of a Booking request does not constitute acceptance of the Booking.
2.2 Availability
All Bookings are subject to availability at the time they are processed.
Where a requested product or service is unavailable, CCL may:
(a) decline the Booking;
(b) offer an alternative where available; or
(c) process a refund for any amount successfully paid.
2.3 Customer Information
You are responsible for ensuring that all information submitted for a Booking is complete and accurate, including:
- passenger names;
- identification details where required;
- contact information;
- travel dates;
- selected products or services.
Corrections requested after confirmation may be subject to the applicable Product-Specific Terms.
2.4 Booking on Behalf of Others
If you make a Booking on behalf of another person, you confirm that you have the authority to act on behalf of all travellers included in that Booking.
You are responsible for ensuring that all travellers are informed of, and comply with, the applicable terms and conditions.
3. Prices And Charges
3.1 Displayed Prices
Unless otherwise stated, all prices displayed are in Malaysian Ringgit (MYR).
Applicable taxes, fees and charges will be displayed during the booking process.
3.2 Pricing Errors
CCL reserves the right to correct any pricing error or system error identified before or after a Booking is submitted.
Where a material pricing error affects a Booking, CCL may cancel the affected Booking and refund any amount received.
3.3 Currency Conversion
Where currency conversion is provided for reference purposes, the converted amount is indicative only.
Your payment provider may apply a different exchange rate or additional charges.
3.4 Processing Fee
A processing fee of RM2.00 shall apply to each Ferry Ticket Booking unless otherwise stated during the booking process. The processing fee includes Passenger Insurance and administrative processing charges and is non-refundable once payment has been successfully completed, except where required by applicable law.
4. Payment
4.1 Payment Requirement
Full payment must be successfully received before a Booking can be confirmed unless otherwise agreed in writing.
4.2 Accepted Payment Methods
CCL accepts the payment methods made available during the checkout process.
Available payment methods may change without prior notice.
4.3 Payment Verification
CCL reserves the right to verify any payment or request additional information where reasonably necessary to prevent fraud or comply with legal obligations.
Failure to provide the requested information within the specified period may result in cancellation of the Booking.
4.4 Failed or Declined Payments
A Booking will not be confirmed where payment is unsuccessful, declined or reversed.
CCL shall not be responsible for any loss arising from a failed payment transaction that is outside its reasonable control.
5. Booking Confirmation
A Booking is confirmed only after:
(a) payment has been successfully received; and
(b) a Booking Confirmation has been issued by CCL.
The Booking Confirmation will include the relevant booking reference and any applicable voucher, ticket or redemption instructions.
You should review the Booking Confirmation upon receipt and notify CCL promptly if any information appears to be incorrect.
6. Booking Amendments
6.1 Amendment Requests
Any request to amend a confirmed Booking is subject to the terms applicable to the relevant product or service.
An amendment may include a request to change the booking date, time, traveller or passenger information, or any other booking detail permitted under the applicable Product-Specific Terms.
6.2 Availability
All amendment requests are subject to availability and operational requirements.
Submission of an amendment request does not guarantee approval. A Booking shall remain unchanged unless and until CCL issues confirmation of the approved amendment.
6.3 Amendment Period
Any applicable amendment deadline shall be specified in the relevant Product-Specific Terms or during the booking process.
Requests submitted after the applicable amendment deadline may be rejected.
6.4 Amendment Charges
Where an amendment is permitted, an amendment fee, fare difference or other applicable charge may be payable.
The applicable amount shall be determined in accordance with the terms governing the relevant Booking.
6.5 Product-Specific Amendment Rules
Specific amendment conditions applicable to ferry tickets and attraction tickets are set out in the relevant Product-Specific Terms.
7. Booking Cancellations
7.1 Cancellation Requests
A confirmed Booking may only be cancelled where cancellation is expressly permitted under the terms applicable to the relevant product or service.
7.2 Cancellation Period
Where cancellation is permitted, the request must be submitted within the applicable cancellation period.
A cancellation request received after the prescribed period may be rejected.
7.3 Effect of Cancellation
Once a cancellation has been approved and processed, the affected Booking shall cease to be valid and may no longer be used or redeemed.
7.4 Non-Cancellable Bookings
Where a product or service is identified as non-cancellable, the Booking cannot be cancelled after confirmation except where otherwise required by applicable law.
7.5 CFAR
Customers who purchase CCL’s optional Cancel For Any Reason (“CFAR”) protection shall be subject to the separate CFAR Terms & Conditions.
CFAR rights and benefits apply only to eligible Bookings for which CFAR has been successfully purchased and confirmed.
8. Refunds
8.1 Refund Eligibility
A refund shall only be available where the Customer is entitled to a refund under:
(a) the applicable Product-Specific Terms;
(b) the terms applicable to the booked product or service;
(c) the CFAR Terms & Conditions, where CFAR applies; or
(d) applicable law.
8.2 Refund Approval
Submission of a refund request does not constitute approval.
A refund shall only be processed after the Customer’s eligibility has been verified.
8.3 Refund Method
Unless otherwise stated, an approved refund shall be processed through the original payment method used for the Booking.
Where a refund to the original payment method is not reasonably possible, CCL may determine an alternative refund method.
8.4 Refund Processing Time
The time required for a refund to appear in the Customer’s account may vary depending on the payment method, payment processor, card issuer or financial institution.
8.5 Non-Refundable Charges
Any booking fee, processing fee, payment fee, CFAR fee or other charge identified as non-refundable shall not form part of the refundable amount unless otherwise required by applicable law.
8.6 Partially Used Bookings
A Booking that has been partially used or redeemed shall not be eligible for a refund unless expressly provided under the applicable Product-Specific Terms.
9. No Show
9.1 No Show
A Customer shall be regarded as a “No Show” where the Customer or any traveller included in the Booking fails to attend, report, check in, board, enter or redeem the booked product or service within the required time.
9.2 Consequences of No Show
Unless otherwise expressly stated in the applicable Product-Specific Terms, a No Show Booking shall be treated as fully utilised for booking administration purposes and shall not be eligible for:
(a) a refund;
(b) rescheduling;
(c) replacement;
(d) credit; or
(e) compensation
10. Promotions And Promotional Codes
10.1 Promotional Offers
CCL may offer promotions, discounts, promotional codes or other special offers from time to time.
Each promotional offer may be subject to separate eligibility requirements, validity periods and conditions.
10.2 Use of Promotional Codes
Unless otherwise stated, a promotional code:
(a) may only be used during the applicable promotional period;
(b) must be applied before payment is completed;
(c) cannot be exchanged for cash;
(d) cannot be applied retrospectively to a confirmed Booking; and
(e) may be restricted to selected products, Customers or booking channels.
10.3 Misuse
CCL may withdraw a promotional benefit or cancel an affected transaction where a promotional offer has been obtained or used through fraud, manipulation, technical exploitation or other misuse.
11. Customer Responsibilities
11.1 Booking Details
The Customer is responsible for reviewing all Booking details before completing payment.
This includes the selected product or service, travel or visit date, time, route, passenger or traveller information and contact details.
11.2 Traveller Information
Where a Booking requires identification information, the Customer must ensure that the information submitted corresponds with the identification document to be used by the relevant traveller.
11.3 Booking Confirmation
The Customer must review the Booking Confirmation promptly after receipt and contact CCL if an apparent error is identified.
11.4 Contact Details
The Customer must provide a valid email address and telephone number and ensure that such contact details remain accessible for booking-related communications.
11.5 Compliance with Booking Requirements
The Customer is responsible for reviewing and complying with all instructions, reporting times, redemption requirements and other conditions stated in the Booking Confirmation or applicable Product-Specific Terms.
11.6 Bookings Made for Other Travellers
The person making a Booking on behalf of other travellers is responsible for communicating all applicable booking information and terms to those travellers.
12. Product-Specific Terms
12.1 Application
Certain Bookings are subject to additional Product-Specific Terms.
The applicable Product-Specific Terms form part of the contractual terms governing the relevant Booking.
12.2 Ferry Tickets
Bookings for ferry services are subject to the Ferry Ticket Terms & Conditions.
The Ferry Ticket Terms & Conditions govern matters specific to ferry travel, including passenger information, amendment requirements, boarding, travel schedules and other ferry-specific conditions.
12.3 Attraction Tickets
Bookings for attractions, activities or admission products are subject to the Attraction Ticket Terms & Conditions.
The Attraction Ticket Terms & Conditions govern matters specific to ticket validity, redemption, admission and other attraction-specific requirements.
12.4 Cancel For Any Reason (CFAR)
Where CFAR has been purchased and confirmed, the Booking shall additionally be subject to the CFAR Terms & Conditions.
CFAR is an optional product offered by CCL and applies only in accordance with its specific eligibility requirements, cancellation conditions and refund provisions.
12.5 Supplier Requirements
A booked product or service may also be subject to reasonable operational requirements imposed by the relevant Supplier.
Such requirements may include admission, check-in, participation, identification or safety requirements applicable to the delivery of the booked product or service.
13. General Provisions
13.1 Relationship with Website Terms of Use
These Booking Terms shall be read together with the CCL Website Terms of Use.
The Website Terms of Use govern access to and use of the CCL online platform, while these Booking Terms govern the booking process and confirmed Bookings.
13.2 Order of Application
Where Product-Specific Terms apply to a Booking, those terms shall govern product-specific matters.
These Booking Terms shall continue to apply to all other booking matters not specifically addressed by the relevant Product-Specific Terms.
13.3 Changes to Booking Terms
CCL may amend these Booking Terms from time to time.
Unless otherwise required by applicable law, amendments shall not retrospectively alter the confirmed terms of a Booking made before the revised Booking Terms take effect.
13.4 Governing Law
These Booking Terms shall be governed by and construed in accordance with the laws of Malaysia.
Any dispute arising out of or in connection with these Booking Terms shall be subject to the jurisdiction specified in the CCL Website Terms of Use.
13.5 Electronic Acceptance
By completing a Booking, you acknowledge that you have read, understood and agreed to these Booking Terms and any applicable Product-Specific Terms.
13.6 Contact
Questions or requests relating to a Booking may be submitted through CCL’s official customer support channels.
Cuti Cuti Langkawi Sdn. Bhd.
Website: www.cuticutilangkawi.com
Email: support@cuticutilangkawi.com
Ferry Operator Terms
All ferry transportation services are operated by Langkawi Ferry Line Ventures Sdn. Bhd. Passengers are required to read and agree to the official Ferry Operator’s Terms & Conditions before travelling.
Official Ferry Operator Terms & Conditions
https://www.langkawiferryline.com/
CCL acts only as the booking platform and ticketing agent. All operational matters including boarding, check-in, baggage, safety requirements, schedules, delays, cancellations and carriage are governed by the Ferry Operator’s Terms of Carriage.
1. Scope Of These Terms
1.1 These Ferry Ticket Terms and Conditions (“Ferry Terms”) apply to all ferry tickets booked or purchased through the Website, Mobile Application or any other official booking channel operated by Cuti Cuti Langkawi Sdn. Bhd. (“CCL”).
1.2 These Ferry Terms shall be read together with:
(a) the CCL Website Terms of Use;
(b) the CCL Booking Terms and Conditions;
(c) the CFAR Terms and Conditions, where CFAR has been purchased; and
(d) any applicable operational and carriage requirements governing the relevant ferry service.
1.3 These Ferry Terms govern matters specifically relating to the booking, issuance and use of ferry tickets booked through CCL.
1.4 In the event of any inconsistency concerning a matter specifically relating to ferry tickets, these Ferry Terms shall prevail to the extent of such inconsistency.
2. Role Of Ccl And The Ferry Operator
2.1 CCL provides ferry ticket booking and ticket issuance services for ferry services made available through the CCL platform.
2.2 The actual sea transportation service is provided and operated by the relevant ferry operator (“Ferry Operator”).
2.3 CCL does not own, control or operate any ferry vessel and shall not be responsible for vessel operations, port operations or operational decisions made by the Ferry Operator or any relevant authority.
2.4 Passengers shall comply with all lawful safety and operational instructions issued by the Ferry Operator, terminal personnel or any relevant authority.
3. Ferry Ticket Bookings
3.1 All ferry ticket Bookings are subject to seat availability at the time the Booking is processed.
3.2 Before completing a Booking, the Customer shall ensure that all travel details are correct, including:
(a) departure port;
(b) destination;
(c) travel date;
(d) departure time;
(e) number and category of Passengers; and
(f) Passenger information.
3.3 A Booking shall only be deemed confirmed once full payment has been successfully received and CCL has issued a Booking Confirmation or electronic ticket (“E-Ticket”).
3.4 The Customer shall review the Booking Confirmation or E-Ticket immediately upon receipt and promptly notify CCL of any apparent error.
4. Passenger Information And Travel Documents
4.1 The Customer shall provide complete and accurate Passenger information as required during the Booking process.
4.2 Passenger information shall correspond with a valid identification or travel document.
4.3 Passengers are responsible for obtaining, carrying and presenting all documents required for travel, including MyKad, passports, visas, permits or any other documents required by the relevant authorities.
4.4 CCL shall not be responsible for any loss or cost arising from documents that are incomplete, invalid, expired or inconsistent with the Booking information.
4.5 Any request to change Passenger information after a Booking has been confirmed shall be subject to Clause 6.
5. Ferry Ticket Amendments
5.1 Any ticket amendment is subject to seat availability and the conditions set out in this Clause.
Any ticket amendment is subject to seat availability and the conditions set out in this Clause.
5.2 Change of Travel Date or Time
A request to change the travel date or departure time must be submitted at least forty-eight (48) hours before the scheduled departure time.
The applicable amendment fee must be paid in full before the amendment can be processed or confirmed. Both the amendment request and full payment of the applicable amendment fee must be received by CCL at least forty-eight (48) hours before the scheduled departure time.
Requests or payments received after this deadline shall not be accepted, and the amendment request may be rejected without further notice.
5.3 Amendment Fee
Each approved amendment shall be subject to an amendment fee equivalent to fifty per cent (50%) of the original ticket price.
Any applicable fare difference or additional charges shall also be paid before the amendment is confirmed.
5.4 Change of Passenger Information
A request to change a Passenger’s name, identification number, passport number, or other passenger information must be submitted at least forty-eight (48) hours before the scheduled departure time.
For round-trip bookings, any change of passenger information must be made for both the outbound and return journeys.
An amendment fee equivalent to fifty per cent (50%) of the original ticket fare shall apply. The amendment request and full payment of the applicable amendment fee must be completed at least forty-eight (48) hours before the scheduled departure time. Requests or payments received after this deadline shall not be accepted.
5.5 Return Tickets
For return tickets issued under the same Booking ID, any change to Passenger information shall apply to both the outbound and return journeys.
Changes to Passenger information for one journey only are not permitted.
5.6 Route Changes
The departure port, destination or travel route cannot be changed once payment has been successfully completed.
5.7 Partial Amendments
Amendments may only be made to the entire Booking. Requests to amend the details of only some Passengers within the same Booking shall not be accepted.
5.8 Open Tickets
A confirmed ticket cannot be converted into an Open Ticket or a ticket without a specified travel date and departure time.
5.9 Confirmation of Amendment
An amendment shall only take effect once:
(a) the amendment has been approved by CCL;
(b) all applicable charges have been successfully paid; and
(c) an updated Booking Confirmation or E-Ticket has been issued.
6. Cancellations And Refunds
6.1 Unless otherwise stated, all confirmed ferry tickets are non-cancellable and non-refundable once payment has been successfully completed.
6.2 A change of travel plans, change of mind, missed departure or failure to comply with boarding requirements shall not entitle the Customer to a refund.
6.3 An unused ticket shall not automatically qualify for a refund.
6.4 Where any journey under a return ticket has been used, the remaining unused journey shall not be eligible for a refund unless expressly approved under the applicable terms.
6.5 Where CFAR has been purchased and confirmed for an eligible Booking, any cancellation and refund request shall be subject to the CCL CFAR Terms and Conditions.
6.6 Where a ferry service is cancelled, any available alternative travel arrangement, rescheduling or refund shall be determined based on the operational circumstances and arrangements applicable to the affected journey
7. Check-In And Reporting Time
7.1 Passengers shall arrive at the designated ferry terminal and complete the check-in process within the time specified in the E-Ticket, Booking Confirmation or applicable travel instructions.
7.2 Unless otherwise stated, Passengers are advised to arrive and report at the ferry terminal at least sixty (60) minutes before the scheduled departure time.
7.3 A Passenger who fails to complete the check-in process within the specified time may be refused boarding without any refund or compensation.
7.4 Passengers shall present the required ticket, QR code and identification documents during check-in.
8. Relationship With Other Ccl Terms
8.1 The CCL Website Terms of Use govern access to and use of CCL’s online platforms.
8.2 The CCL Booking Terms and Conditions govern general matters relating to Bookings, payments, confirmations and refund administration.
8.3 These Ferry Terms govern matters specifically relating to ferry tickets and ferry travel.
8.4 Where CFAR has been purchased and confirmed, the CFAR Terms and Conditions shall apply only to the cancellation and refund rights expressly provided under CFAR.
9. Amendments To These Ferry Terms
9.1 CCL may amend these Ferry Terms from time to time.
9.2 Unless otherwise required by applicable law or necessary for immediate safety or compliance purposes, any amendment shall not retrospectively alter the confirmed terms applicable to an existing Booking.
9.3 The latest version of these Ferry Terms published by CCL shall apply to Bookings made on or after the effective date of that version.
10. Governing Law & Dispute Resolution
10.1 These Terms shall be governed by the laws of Malaysia.
10.2 The Parties shall first attempt to resolve any dispute through good faith negotiations.
10.3 If the dispute remains unresolved, either Party may refer the matter to any court or tribunal of competent jurisdiction in Malaysia.
11. Electronic Acceptance
By completing a ferry ticket Booking, the Customer acknowledges that the Customer has read, understood and agreed to be bound by these Ferry Terms and any other applicable CCL terms.
A Customer making a Booking on behalf of other Passengers is responsible for ensuring that such Passengers are informed of the applicable travel conditions.
12. Contact Us
Any enquiry or request relating to a ferry ticket Booking shall be submitted through CCL’s official Customer Support channels.
Cuti Cuti Langkawi Sdn. Bhd.
Website: Cuti Cuti Langkawi
Email: support@cuticutilangkawi.com
Cancel For Any Reason (Cfar) Terms & Conditions
1. Scope Of These Terms
1.1 These Cancel For Any Reason Terms & Conditions (“CFAR Terms”) apply to the optional Cancel For Any Reason (“CFAR”) benefit offered by Cuti Cuti Langkawi Sdn. Bhd. (“CCL”) for eligible Bookings.
1.2 CFAR applies only where the Customer has selected and paid for the applicable CFAR option during the booking process and the selected option is confirmed in the Booking Confirmation.
1.3 These CFAR Terms shall be read together with the CCL Booking Terms & Conditions and any applicable Product-Specific Terms.
2. Cfar Options
2.1 Where available, Customers may select one of the following options:
(a) No Subscribe
No CFAR benefit shall apply. The Booking remains subject to the standard cancellation and refund terms applicable to the relevant product.
(b) CFAR 50
The Customer is eligible for a refund of fifty per cent (50%) of the eligible ticket price, subject to these CFAR Terms.
(c) CFAR 100
The Customer is eligible for a refund of one hundred per cent (100%) of the eligible ticket price, subject to these CFAR Terms.
2.2 The selected CFAR option applies only to the Booking for which it was purchased and cannot be transferred to another Booking or Customer.
3. Cfar Fee
3.1 The applicable CFAR fee shall be displayed during the booking process before payment is completed.
3.2 The CFAR fee is charged for the selected CFAR benefit and is non-refundable once the Booking has been confirmed, except where otherwise required by applicable law.
3.3 The CFAR fee shall not form part of any refund payable under CFAR 50 or CFAR 100.
4. Cancellation Requirements
4.1 A cancellation request under CFAR must be submitted at least twenty-four (24) hours before the scheduled departure time stated in the Booking Confirmation.
4.2 The cancellation request must be submitted through an official cancellation method or Customer Support channel designated by CCL.
4.3 A request submitted less than twenty-four (24) hours before the scheduled departure time shall not be eligible for a CFAR refund.
4.4 Failure to travel, check in or board shall not constitute a cancellation request. CFAR cannot be claimed retrospectively after a Customer has become a No Show.
5. Refund Entitlement
5.1 An approved cancellation under CFAR 50 entitles the Customer to a refund of 50% of the eligible ticket price.
5.2 An approved cancellation under CFAR 100 entitles the Customer to a refund of 100% of the eligible ticket price.
5.3 The eligible ticket price means the ticket price actually paid, excluding:
(a) the CFAR fee;
(b) payment processing fees;
(c) administrative or service fees identified as non-refundable; and
(d) any other charges expressly identified as non-refundable during the booking process.
5.4 Approved refunds shall ordinarily be processed through the original payment method. The time required for the refund to appear in the Customer’s account may vary depending on the relevant bank, card issuer or payment processor.
6. Exclusions
6.1 CFAR shall not apply where:
(a) CFAR was not purchased and confirmed for the Booking;
(b) the cancellation request is submitted less than twenty-four (24) hours before the scheduled departure time;
(c) the Booking has been fully or partially used or redeemed;
(d) the Customer has become a No Show;
(e) CFAR is sought to be transferred to another Booking or Customer;
(f) the cancellation request involves fraud, misrepresentation or materially false information; or
(g) a refund for the same eligible amount has already been processed.
7. Service Cancellation
7.1 CFAR is intended for voluntary cancellation initiated by the Customer.
7.2 Where the underlying service is cancelled for operational reasons, the matter shall be administered under the terms applicable to the underlying Booking.
7.3 A Customer shall not be entitled to duplicate refunds or recover more than the eligible amount actually paid for the affected Booking.
8. Changes To Cfar
8.1 Once a Booking has been confirmed, the selected CFAR option cannot be transferred, upgraded, downgraded or applied to another Booking unless expressly approved by CCL.
8.2 CCL may amend these CFAR Terms from time to time. Unless otherwise required by applicable law, any amendment shall not retrospectively reduce a CFAR benefit already confirmed for an existing Booking.
9. Governing Terms
9.1 The CCL Booking Terms & Conditions govern the general administration of the Booking and refund process.
9.2 These CFAR Terms govern only the cancellation and refund benefits provided under CFAR 50 and CFAR 100.
9.3 These CFAR Terms shall be governed by the laws of Malaysia and the jurisdiction provisions contained in the CCL Website Terms of Use shall apply.
10. Acceptance
By selecting and purchasing CFAR 50 or CFAR 100, the Customer acknowledges that the Customer has read, understood and agreed to these CFAR Terms, including the applicable CFAR fee, the twenty-four (24) hour cancellation requirement, and the refund entitlement applicable to the selected CFAR option.
Ferry Passenger Insurance.
1. Key Features
- Ferry Delay up to RM 200
- Medical Expenses up to RM 1,000
- Loss of Baggage up to RM 200
- Cover all types of accidental causes.
- No medical report is required for claim amount RM 500 and below.
2. Plan Details
| Accidental Death and Permanent Disablement | RM | 30,000 |
| Accidental Medical expenses up to | RM | 1,000 |
| Loss of Baggage & personal Effects up to | RM | 200 |
| Funeral expenses ( all cause ) | RM | 500 |
| Ferry Delay due to weather : For 4 hours and above | RM | 50 |
| Ferry Delay : For First 4 – 8 hours | RM | 50 |
| Ferry Delay : For 8 hours and above | RM | 200 |
3. Coverage Details
From pick up point at various Ferry Terminal In Malaysia( Langkawi/Kuala Kedah/ Kuala Perlis )to Langkawi and vice versa, including while waiting at the Ferry Terminal.
4. All types and examples of accidental causes
- Motor Vehicle Accident
- Travelling Accidents – while on Public Transport, Taking Ferry etc
- General Accidents while in the Open
- Disappearance – Insured Person Disappear and Body Not Found
- Natural Disaster Accidents Including La Nina, El Nino, Flood, Landslide, Earthquake, etc
- Exposure to Natural Elements
- Snake Bites, Harmful Animal Bites and Insect Bites
- Strike, Riot & Civil Commotion
- Murder and Assault (Unprovoked)
- Drowning
- Suffocation through smoke fumes or poisonous gas
- Food and Drink Poisoning
5. Ferry Delay
Covered Event:-
- Major Industrial or vehicle accident, weather condition result in delay of the schedule covered transport
- Mechanical breakdown, equipment failure, structured defect of the covered transport and
- Unanticipated operational issue which are irrelevant to rescheduling or planned activities of Langkawi Ferry Line Ventures Sdn Bhd
6. Terms and Conditions
- Subject to terms and conditions, exclusions and definitions stipulated in the policy provisions.
- Subject to review and endorsement of policy documents and/or system requirements, if applicable.
- Underwritten by : Zurich General Insurance Malaysia Berhad
- Managed by : Agent Now Management Services
7. Ferry Ticket Support and Enquiry
Kindly email to support@cuticutilangkawi.com
Office (8am to 6pm) +604-961-0099
Office (6pm to 8pm) +604-961-1199
WhatsApp +6012-732-7174
8. Insurance Claims Services and Enquiry
Kindly email claims details and supporting documents to us at ANcare@agentnow.com.my.
Or Whatsapp / contact the person in-charge below :
(Office Hour : 10AM – 4PM, MON – FRI)
Ms Adeline 012- 410 9614
Ms Go 017 – 5576 555
Cik Afa 012 – 233 0421
Office 604 – 227 9999
(Disclaimer : All claims must notify us within 30 days from the incident date)
Terms & Conditions For Attraction Ticket Purchases
These Terms & Conditions (“Terms”) govern the purchase of attraction tickets through Cuti Cuti Langkawi Sdn Bhd (“CCL”, “we”, “us”, or “our”). By purchasing attraction tickets through our website, mobile application, social media channels, customer service, or any authorized sales channel, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1.Booking Confirmation
1.1 A booking is confirmed only after full payment has been successfully received and an official booking confirmation or electronic voucher (“E-Voucher”) has been issued by CCL.
1.2 Customers are responsible for ensuring that all booking information, including names, dates, attraction selected, nationality (where applicable), contact details, and number of guests, is accurate before payment.
1.3 Any amendments requested after confirmation are subject to the attraction operator’s policy and availability.
1.4 Customers who do not receive their E-Voucher should contact CCL before their intended visit date.
2.Admission Requirements
2.1. Customers must present their E-Voucher together with any required identification or supporting documents upon arrival.
2.2. Certain attractions may require passport, MyKad, driving licenses, student card, senior citizen identification, or other proof of eligibility.
2.3. Failure to present the required documents may result in refusal of entry without refund.
3. Ticket Validity
3.1. Tickets are valid only on the date or within the validity period stated on the voucher unless otherwise specified.
3.2. Expired, unused, partially used or redeemed tickets shall not be refundable or exchangeable.
3.3. Tickets may not be duplicated, resold, transferred for commercial purposes or altered in any manner.
4. Prices
4.1. All prices are quoted in Malaysian Ringgit (MYR) unless otherwise stated.
4.2. Prices may change without prior notice before payment confirmation.
4.3. Promotional rates are subject to availability and specific promotional terms.
4.4. Government taxes, tourism taxes or other statutory charges imposed after booking shall remain payable where applicable.
5. Payment
5.1. Full payment must be made at the time of booking.
5.2. CCL accepts payment through supported payment methods displayed during checkout.
5.3. A booking is not guaranteed until payment has been successfully authorized.
5.4. CCL reserves the right to cancel unpaid or unsuccessful transactions.
6. Cancellation, Amendment & Refund
6.1. Cancellation, amendment and refund eligibility are strictly subject to the respective attraction operator’s policies.
6.2. Where cancellation is permitted, requests must be submitted before the applicable deadline.
6.3. Approved refunds shall be processed to the original payment method only.
6.4. Processing times vary depending on banks, payment gateways and financial institutions.
6.5. Unless expressly stated otherwise, refunds shall not be granted for:
i. No-shows;
ii. Late arrivals;
iii. Failure to comply with attraction requirements;
iv. Expired tickets;
v. Incorrect bookings made by customers;
vi. Changes of mind after confirmation.
7. Rescheduling
7.1. Requests to change visit dates are subject to operator approval and ticket availability.
7.2. Rescheduling is not guaranteed and additional charges may apply.
7.3. Some promotional or discounted tickets may not be rescheduled.
8. Attraction Operator Responsibilities
8.1. Attractions are independently owned and operated by third-party operators.
8.2. Operators reserve the right to:
i. change operating hours;
ii. limit visitor capacity;
iii. modify activities;
iv. suspend attractions;
v. conduct maintenance;
vi. close temporarily or permanently.
CCL shall not be responsible for operational decisions made by attraction operators.
9. Weather & Force Majeure
9.1. Outdoor attractions may be affected by weather conditions.
9.2. No refund shall be provided due to rain, haze, rough sea conditions or weather unless expressly approved by the attraction operator.
9.3. CCL shall not be liable for cancellations or interruptions arising from events beyond its reasonable control, including but not limited to:
i. natural disasters;
ii. floods;
iii. pandemics;
iv. epidemics;
v. acts of God;
vi. war;
vii. riots;
viii. strikes;
ix. government restrictions;
x. transportation disruptions;
xi. technical failures.
10. Customer Responsibilities
10.1. Customers agree to:
i. comply with all attraction rules;
ii. observe all safety instructions;
iii. behave responsibly;
iv. supervise children under their care;
v. arrive during operating hours;
vi. ensure all personal belongings are kept securely.
Customers removed from an attraction for misconduct shall not be entitled to any refund.
11. Children Policy
11.1. Child ticket eligibility is determined solely by the attraction operator.
11.2. Height, age or identification may be required for verification.
11.3. Any price difference arising from incorrect ticket selection shall be payable by the customer.
12. Health & Safety
12.1. Customers acknowledge that certain attractions involve inherent risks.
12.2. Customers participate at their own risk and should ensure they are medically fit before participating.
12.3. Pregnant women, elderly persons, persons with disabilities or those with existing medical conditions should consult the attraction operator regarding suitability before booking.
13. Limitation of Liability
13.1. CCL acts solely as an intermediary between customers and attraction operators.
13.2. CCL does not own, manage or operate the attractions.
13.3. To the fullest extent permitted by law, CCL shall not be liable for:
i. injury;
ii. illness;
iii. death;
iv. property loss;
v. theft;
vi. delays;
vii. attraction closure;
viii. dissatisfaction with services;
ix. acts or omissions of attraction operators.
13.4. CCL’s total liability shall not exceed the amount actually paid for the affected booking.
14. Chargebacks & Fraudulent Transactions
14.1. Customers agree not to initiate any payment dispute or chargeback without first contacting CCL to resolve the matter.
14.2. Fraudulent bookings, unauthorized payment methods or suspicious transactions may be cancelled without prior notice.
14.3. CCL reserves the right to recover any losses, administrative costs or legal expenses arising from fraudulent or abusive chargebacks.
15. Promotional Codes & Discounts
15.1. Promotional codes are valid only during the specified campaign period.
15.2. Only one promotional code may be used per booking unless otherwise stated.
15.3. CCL reserves the right to cancel discounts obtained through misuse, system manipulation or fraudulent activities.
15.4. Promotion codes, discount vouchers, or promotional credits cannot be exchanged for cash, transferred, sold, or combined with other promotions, unless expressly permitted by CCL.
16. System Errors
16.1. CCL reserves the right to cancel or amend bookings affected by:
i. pricing errors;
ii. technical glitches;
iii. duplicate bookings;
iv. payment gateway failures;
v. incorrect inventory;
vi. obvious human error.
Customers shall receive an appropriate refund where payment has been successfully collected.
17. Personal Data
17.1. Customer information shall be processed in accordance with the Personal Data Protection Act 2010 (PDPA) and CCL’s Privacy Policy.
18. Electronic Invoice (E-Invoice)
18.1. Where applicable, customers requesting an e-Invoice shall provide accurate billing information upon completing the booking process.
18.2. CCL shall not be responsible for delays or rejection arising from inaccurate information submitted by customers.
19. Governing Law
19.1. These Terms shall be governed by the laws of Malaysia.
19.2. Any dispute shall first be resolved through good faith negotiation. If unresolved, the matter shall be submitted to the exclusive jurisdiction of the Courts of Malaysia.
20. Amendments
20.1. CCL reserves the right to amend these Terms & Conditions at any time without prior notice. The latest published version shall apply to all future bookings.
21. Contact Us
21.1 For booking assistance, amendments or enquiries, customers may contact Cuti Cuti Langkawi Sdn Bhd through our official customer service channels during our operating hours.